Privacy Policy

This Privacy Policy explains how IQLab ("we", "us", or "our") collects, uses, stores, and shares personal data when you use IQLab, including our website at https://www.tryiqtest.com/ , our assessments, user profile, results, and related services (collectively, the "Service").

Please read this Privacy Policy carefully before using the Service.

1. Data Controller

The controller responsible for your personal data is:

IQLab

Privacy contact:

hi@tryiqtest.com

2. Personal Data We Collect

Depending on how you use the Service, we may collect the following categories of personal data.

2.1 Information You Provide to Us

You may provide information such as:

• email address
• name, if requested
• information required to create or access your account or profile
• answers submitted during IQ, cognitive, personality, wellbeing, or other assessments
• assessment scores and results
• information you provide when contacting customer support
• other information you choose to provide through the Service.

We only collect information that is relevant to providing and improving the Service.

3. Assessment and Test Data

IQ Lab provides assessments that may include, for example:

• IQ and reasoning tests
• memory and attention assessments
• personality assessments
• emotional intelligence assessments
• stress, anxiety, burnout, ADHD-related, and other self-assessment tools.

When you complete an assessment, we may process:

• your answers
• completion status
• scores
• sub-scores
• assessment history
• completion dates
• personalized result information.

Some assessment information, particularly information relating to mental wellbeing or health-related self-assessments, may be considered sensitive or special-category personal data under applicable laws.

Where required by applicable law, we will process such data only where an appropriate legal basis exists, including your explicit consent where necessary.

Our assessments are intended for informational and self-reflection purposes unless expressly stated otherwise. They are not a substitute for professional medical, psychological, or clinical advice or diagnosis.

4. Information Collected Automatically

When you use the Service, certain information may be collected automatically.

This may include:

4.1 Device and Technical Information

• IP address
• browser type and version
• operating system
• device type
• language
• time zone
• approximate location derived from IP address
• screen/device characteristics
• technical identifiers
• error and diagnostic information.

4.2 Usage Information

We may collect information about how you interact with IQ Lab, including:

• pages viewed
• tests opened or started
• tests completed
• interaction with features
• session duration
• referring pages
• buttons or links clicked
• technical performance information.

4.3 Referral Information

We may receive information about the page, advertisement, campaign, or website that referred you to the Service.

5. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to operate the Service.

These technologies may be used for purposes such as:

• remembering that you have valid access to IQ Lab
• maintaining your authenticated or authorized session
• remembering preferences
• preventing fraud and abuse
• measuring website performance
• understanding how users interact with the Service.

For example, after your access to IQ Lab has been successfully verified, we may store a session or other access credential on your device so that you do not need to use your email access link every time you return from the same browser.

Where technically possible, sensitive authentication credentials should be stored using secure mechanisms such as secure server-backed cookies.

We do not rely solely on a user-editable local flag such as hasAccess=true as proof of a valid purchase or entitlement.

You may be able to control some cookies through your browser settings or through our cookie consent interface, where available.

Disabling certain essential cookies or browser storage may prevent parts of IQ Lab from functioning properly and may require you to restore access using your personal access link.

6. Account and Access Information

Users who purchase or otherwise receive access to IQ Lab may receive a personal access link by email.

We may process information necessary to:

• verify whether you have access to the Service
• establish a session on your browser or device
• restore access on future visits
• associate assessment results with your profile
• prevent unauthorized access.

If you use a new browser or device, clear your cookies or browser storage, or your session expires, you may need to use your personal access link again.

7. Payment and Transaction Information

Paid access to IQ Lab may be purchased through third-party payment and funnel providers, including Stripe and Web2Wave.

We may receive information related to a transaction, such as:

• transaction or purchase identifier
• purchase status
• product purchased
• payment date and time
• amount and currency
• subscription or entitlement status, where applicable
• limited payment-related metadata.

Payment card details are generally processed directly by the relevant payment provider and are not stored by us unless expressly stated otherwise.

Stripe and other payment providers process personal information according to their own privacy policies.

8. How We Use Personal Data

We may use your personal data for the following purposes.

8.1 Providing the Service

To:

• provide access to IQ Lab
• deliver assessments
• calculate and display results
• create and maintain your profile
• save test history
• restore your access
• provide purchased features.

8.2 Personalization

To:

• display your previous results
• show relevant assessments
• build your cognitive or personality profile
• personalize features based on assessments you have completed.

8.3 Payments and Access Verification

To:

• confirm purchases
• activate access
• maintain entitlements
• prevent unauthorized access
• handle refunds or payment-related requests where applicable.

8.4 Service Improvement and Analytics

To:

• understand how the Service is used
• improve tests and product functionality
• identify technical problems
• analyze aggregate usage
• improve user experience.

Where possible, we may use aggregated or de-identified information for research and product improvement.

8.5 Security and Fraud Prevention

To:

• protect accounts and access
• detect abuse or fraudulent transactions
• prevent unauthorized use
• protect the security of our systems.

8.6 Customer Support

To:

• respond to questions
• troubleshoot issues
• process privacy requests
• resolve payment or access problems.

8.7 Communications

We may send transactional communications relating to:

• your purchase
• your access link
• your assessment results
• account or Service changes
• important security information
• customer support.

Where permitted by law and where the required consent or other lawful basis exists, we may also send marketing communications.

You may unsubscribe from marketing communications at any time.

8.8 Legal Compliance

We may process information when necessary to:

• comply with applicable laws
• enforce our Terms
• respond to valid legal requests
• establish, exercise, or defend legal claims.

9. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another jurisdiction requiring a lawful basis, we rely on one or more of the following bases.

Contract

Processing is necessary to provide the Service you requested or purchased.

For example:

• granting access
• providing assessments
• displaying results
• maintaining your account.

Legitimate Interests

We may process personal data where necessary for legitimate interests such as:

• improving the Service
• maintaining security
• preventing fraud
• understanding product usage
• operating our business.

We consider your interests and fundamental rights before relying on legitimate interests.

Consent

We rely on consent where required, including for certain:

• cookies
• marketing communications
• sensitive or special-category data
• optional analytics or advertising technologies.

Where processing is based on consent, you may withdraw consent at any time.

Legal Obligation

We may process information where required to comply with legal obligations.

10. Sensitive and Health-Related Information

Some tests may ask questions related to:

• stress
• anxiety
• attention
• burnout
• emotional wellbeing
• other health or psychological topics.

Depending on applicable law, responses to these assessments may qualify as sensitive or special-category personal data.

We do not use such information to make decisions about:

• employment
• insurance
• credit
• housing
• eligibility for essential services.

We do not intend to sell sensitive health-related assessment data.

Where required by law, we will obtain explicit consent before processing sensitive information.

11. How We Share Personal Data

We do not disclose personal data except as described in this Privacy Policy.

We may share information with the following categories of recipients.

11.1 Service Providers

We may use third parties that help us operate the Service, including providers of:

• website hosting and infrastructure
• databases and cloud services
• analytics
• customer support
• email delivery
• payment processing
• purchase funnels and checkout services
• security and fraud prevention.

These providers may process personal data only as necessary to provide their services to us and subject to applicable contractual and legal requirements.

11.2 Payment and Purchase Providers

Payment and purchase-related information may be processed by providers including:

• Stripe
• Web2Wave

11.3 Legal Requirements

We may disclose information where reasonably necessary to:

• comply with applicable law
• respond to valid court orders or government requests
• investigate fraud or security incidents
• protect our rights, users, or property.

11.4 Business Transfers

If we are involved in a:

• merger
• acquisition
• financing
• reorganization
• sale of assets
• personal data may be transferred as part of that transaction, subject to applicable law.

12. Sale and Sharing of Personal Data

Current intended wording if IQ Lab does not sell personal data:

We do not sell personal data for monetary consideration.

We also do not knowingly sell sensitive personal data or assessment responses.

If our use of advertising or analytics technologies constitutes "sharing" or "sale" under certain U.S. state privacy laws, eligible users may have the right to opt out.

Where applicable, we will provide an appropriate privacy control or opt-out mechanism.

13. International Data Transfers

Our company and service providers may process personal data in countries other than the country where you live.

Where personal data is transferred outside the EEA, UK, or another jurisdiction requiring transfer safeguards, we use appropriate legal mechanisms where required, which may include:

• adequacy decisions
• Standard Contractual Clauses
• the UK International Data Transfer Addendum
• other legally recognized transfer mechanisms.

We do not rely on the former EU-U.S. Privacy Shield framework.

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide your account and access
• preserve assessment history
• comply with legal obligations
• resolve disputes
• process payments and refunds
• prevent fraud and abuse.

Different categories of information may have different retention periods.

When information is no longer required, we may delete or anonymize it unless we are legally required to retain it.

15. Data Security

We use reasonable technical and organizational measures designed to protect personal data against:

• unauthorized access
• loss
• misuse
• alteration
• disclosure
• destruction.

However, no online service or data transmission method can be guaranteed to be completely secure.

You are responsible for protecting access to your email account and any personal access links sent to you.

16. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal data, including the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• request restriction of processing
• object to certain processing
• withdraw consent
• receive certain personal data in a portable format
• opt out of certain marketing
• lodge a complaint with a data protection authority.

To exercise your rights, contact:

hi@tryiqtest.com

We may need to verify your identity before completing a request.

17. EEA and UK Privacy Rights

Users in the EEA and United Kingdom may exercise applicable rights under the GDPR and UK GDPR.

You may also lodge a complaint with the supervisory authority in the country where you live, work, or believe a data-protection violation occurred.

Where required, you may contact our data protection representative or Data Protection Officer:

18. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under laws such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA").

Depending on applicability, these rights may include:

• the right to know what categories of personal information we collect
• the right to access specific personal information
• the right to correct inaccurate information
• the right to request deletion
• the right to opt out of the sale or sharing of personal information
• the right to limit certain uses of sensitive personal information
• the right not to be discriminated against for exercising privacy rights.

To submit a request:

hi@tryiqtest.com

If required by applicable law, additional opt-out mechanisms will be made available through the Service.

19. Marketing Communications

Where permitted by law, we may send promotional communications if you have provided the required consent or another lawful basis applies.

You can unsubscribe by:

using the unsubscribe link in a marketing email; or

contacting us at hi@tryiqtest.com

Transactional messages concerning your purchase, access, security, or account may still be sent where necessary.

20. Children's Privacy

The Service is not intended for children under 18 years of age.

We do not knowingly collect personal data from anyone under 18.

If you believe that a person under 18 has provided personal data to us, please contact:

hi@tryiqtest.com

If we confirm that such data was collected contrary to applicable requirements, we will take appropriate steps to delete it.

21. Automated Decision-Making

IQ Lab may automatically calculate assessment results based on the answers you provide.

These calculations are used to provide informational assessment results and personalized insights.

They are not intended to produce legal or similarly significant effects concerning you.

We do not use assessment results to make automated decisions about matters such as:

• employment
• credit
• insurance
• housing
• access to essential services.

22. Third-Party Links and Services

The Service may contain links to third-party websites or services.

For example, the assessment purchase flow may redirect you to a third-party funnel, checkout, or payment provider.

We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies before providing personal data.

23. Do Not Track

Some browsers offer a "Do Not Track" ("DNT") setting.

There is currently no universally accepted technical standard for interpreting DNT signals, and the Service may not respond to all DNT signals.

Where applicable law requires recognition of browser-based opt-out mechanisms, such as Global Privacy Control, we will handle those signals as required by law.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the effective date at the top of this page.

If changes are material, we may provide additional notice through the Service or by other appropriate means.

We encourage you to review this Privacy Policy periodically.

25. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal data, contact:

Email:

hi@tryiqtest.com