Money-Back Guarantee and Refund Policy

This Money-Back Guarantee and Refund Policy ("Refund Policy") applies to purchases of IQ Lab made directly through our website or an authorized checkout flow operated on our behalf.

The Service is operated by:

IQLab

Website:

https://www.tryiqtest.com/

Support email:

hi@tryiqtest.com

This Refund Policy forms part of our Terms of Use.

1. Scope

This Refund Policy applies to purchases made directly through:

• the IQ Lab website
• our quiz funnel

Stripe or another payment provider used by us for direct web purchases.

It does not apply to purchases processed by a third-party marketplace or app store where that third party controls the refund process.

If a purchase is governed by a third party's mandatory refund rules, you may need to request a refund directly from that provider.

2. Prices and Billing Terms

The applicable:

• price
• currency
• billing frequency
• trial period, if any
• renewal terms
• access included
• will be shown before you complete your purchase.

Different IQ Lab offers may use:

• one-time payments
• recurring subscriptions
• trial-to-paid subscriptions
• other clearly disclosed billing models.

The commercial terms displayed during checkout apply to the specific purchase you make.

3. Voluntary Money-Back Guarantee

In addition to any mandatory rights available to you under applicable law, we may provide a voluntary money-back guarantee for eligible purchases.

Unless a different period is clearly disclosed during checkout, a request under this voluntary guarantee must be submitted within:

30 days from the date of the relevant initial purchase.

This voluntary guarantee applies only subject to the conditions below.

4. Eligible Refund Situations

A full or partial refund may be provided where one or more of the following apply.

4.1 Material Technical Failure

You may request a refund where a material technical problem prevents you from reasonably accessing or using the paid Service.

Examples may include:

• paid access cannot be activated after successful payment
• your valid access link consistently fails
• core paid assessments cannot be opened
• the Service is materially unusable due to an issue on our side.

We may ask you to provide reasonable information such as:

• browser/device type
• screenshots
• error messages
• purchase email
• approximate date/time of the issue.

Minor bugs, cosmetic issues, temporary maintenance, or problems caused solely by your own device or connection do not automatically qualify.

4.2 Duplicate or Incorrect Charge

You may request a refund or correction if:

• you were charged twice for the same purchase
• the charged amount differs from the amount presented at checkout
• a technical payment error caused an unintended duplicate transaction.

4.3 Unauthorized Transaction

If you believe a transaction was made without your authorization, contact us as soon as reasonably possible.

We may ask for information necessary to identify and investigate the transaction.

Nothing in this policy limits any rights you may have through your bank, card issuer, or payment provider.

4.4 Access Not Delivered

You may request a refund if payment was successfully completed but the paid access described at checkout was not provided and we are unable to restore or provide that access within a reasonable period after you contact us.

4.5 Other Cases Approved by Us

We may, at our discretion, approve refunds in other circumstances.

Any discretionary refund does not create an obligation to provide the same result in future cases.

5. Cases Not Normally Covered by the Voluntary Guarantee

Except where applicable law requires otherwise, the voluntary Money-Back Guarantee does not normally apply solely because:

• you changed your mind after using the Service
• you did not like your assessment result
• your score differed from another IQ or personality test
• the Service did not meet a subjective expectation not stated in the offer
• you completed the assessments and no longer wish to use them
• you forgot to use the Service
• your internet connection was unavailable
• your device or browser is unsupported or malfunctioning
• you cleared your browser data and temporarily lost a remembered session but access can reasonably be restored
• you expected a different result from an assessment.

This does not affect mandatory consumer rights.

6. Subscription and Renewal Refunds

If your purchase is a recurring subscription, cancelling the subscription stops future renewals but does not automatically refund past charges.

However, we may consider a refund request relating to a renewal where, for example:

• the renewal charge was duplicated
• the amount charged was different from what was disclosed
• cancellation was properly completed before the renewal but the charge occurred due to a technical error
• applicable law requires a refund.

A renewal charge is not automatically refundable solely because the user forgot to cancel before the renewal date, except where applicable law provides otherwise.

All recurring billing terms must be clearly disclosed at checkout.

7. Cancellation

If your purchase includes recurring billing, you can cancel future renewal using:

• the cancellation method provided in the checkout or payment flow
• any cancellation link made available to you
• customer support at hi@tryiqtest.com

Cancellation normally:

• prevents future renewal charges
• does not remove access already paid for until the end of the applicable paid period, unless otherwise stated
• does not automatically create a refund right for previous charges.

Deleting browser data, closing the website, or no longer using IQ Lab does not by itself cancel a recurring subscription.

8. Refund Request Process

To request a refund, contact:

hi@tryiqtest.com

Please include, where available:

• your name
• the email used for the purchase
• purchase date
• amount charged
• transaction/order identifier
• reason for the request
• any relevant screenshots or error information.

Do not send:

• full payment card numbers
• CVV codes
• banking passwords
• other unnecessary sensitive financial information.

9. Review of Refund Requests

We will review refund requests in good faith.

We may verify:

• whether the transaction exists
• whether access was successfully provided
• whether the Service was used
• whether a subscription had already been cancelled
• relevant technical records
• applicable checkout terms
• whether the request falls within this Refund Policy or mandatory law.

We may request additional reasonable information before making a decision.

10. Response Time

We aim to respond to refund requests within a reasonable period.

Typical initial response target:

within 3 business days

This is a target rather than a guarantee.

Complex requests, payment-provider investigations, weekends, holidays, or missing transaction information may take longer.

11. Approved Refunds

If a refund is approved:

• it will generally be issued to the original payment method
• the amount will normally not exceed the amount actually paid for the relevant transaction
• processing time after issuance depends on the payment provider, bank, and card network.

Once submitted to the payment provider, the time required for funds to appear is outside our direct control.

12. Effect of Refund on Access

If a purchase is fully refunded, reversed, charged back, cancelled, or otherwise invalidated, we may suspend or terminate access to paid features associated with that payment.

For example:

purchase

→ paid IQ Lab access

→ full refund

→ paid entitlement may be removed

This is not a penalty.

It simply reflects that the underlying paid transaction has been reversed.

If only part of a purchase is refunded, access may be adjusted where appropriate to the refunded portion or applicable offer.

13. No Administrative Refund Fee

We do not charge a contractual penalty or administrative fee merely because you submit a legitimate refund request.

Your bank, payment provider, or other third party may apply its own fees under its separate terms, which we do not control.

14. Chargebacks and Payment Disputes

If you believe there is a billing error, we encourage you to contact us before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Nothing in this Refund Policy prevents you from exercising lawful rights through:

• your bank
• card issuer
• payment provider
• card network
• consumer-protection authority.

We will not charge a penalty solely because you exercise a lawful payment-dispute right.

Where a chargeback or payment dispute is opened, we may provide relevant transaction information to the applicable payment provider or financial institution, including where appropriate:

• checkout details
• disclosed billing terms
• transaction records
• access-delivery records
• relevant usage records
• cancellation records
• support communications.

15. EU / EEA Consumer Rights

If you are a consumer in the European Union or European Economic Area, you may have mandatory rights in relation to digital content and digital services.

These rights exist independently from our voluntary Money-Back Guarantee.

Where a digital service or digital content is supplied immediately after purchase, applicable law may allow the statutory right of withdrawal to be lost or limited once performance begins, but only where all legally required conditions have been satisfied.

This may include, where applicable:

• your prior express consent to immediate performance
• your acknowledgment that the right of withdrawal may be lost once performance begins
• confirmation of the contract and relevant information.

Nothing in this Refund Policy removes mandatory EU or EEA consumer rights.

16. Cyprus Consumer Rights

Because the Service is operated by an entity established in the Republic of Cyprus, applicable Cyprus and European Union consumer-protection laws may apply.

Nothing in this Refund Policy limits any mandatory rights available under applicable law.

17. Other Regional Rights

Consumers in certain countries, states, or regions may have additional statutory refund, cancellation, cooling-off, or renewal rights.

Where mandatory local law provides rights that are more favorable than this voluntary Refund Policy, the mandatory law will apply.

Do not interpret this policy as limiting rights that cannot legally be waived.

18. Assessment Results Are Not Guaranteed Outcomes

A refund is not automatically available simply because:

• you disagree with a test result
• your result is lower or higher than expected
• your IQ Lab score differs from another service
• a personality or wellbeing result does not match your self-perception.

Assessment scores depend on the assessment methodology and your responses.

Unless expressly stated otherwise, IQ Lab does not guarantee a particular score or outcome.

19. Abuse and Fraud

We may deny a voluntary refund request where we reasonably determine that the request involves fraud or abuse, for example:

• repeated purchases followed by repeated refund requests for the purpose of obtaining free access
• falsified transaction information
• deliberate abuse of the money-back policy.

This does not limit refund rights that cannot legally be excluded.

20. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Changes will not retroactively remove mandatory rights or commercial refund commitments that already applied to a completed purchase.

The version applicable to a voluntary guarantee will generally be the version in effect when the relevant purchase was made, unless applicable law requires otherwise.

Material updates may be communicated through the Service or other appropriate channels.

21. Model Withdrawal Form

Where applicable law gives you a statutory right of withdrawal, you may use the following form, although use of this exact form is not mandatory.

I hereby give notice that I withdraw from my contract for the following service:

Service purchased:

Order / transaction ID:

Date of purchase:

Name:

Address:

Email associated with the purchase:

Date:

Signature:

Required only if this form is submitted on paper.

22. Contact Us

For refund, cancellation, billing, or payment-related questions, contact:

Email:

hi@tryiqtest.com

Website:

https://www.tryiqtest.com/